People - Case Study

The Issue

  • New operating model to be implemented
  • Restructure of the Klarna Commercial EU
  • Requirement to reorganise changing key terms and conditions

Our Approach

  • Oversight of consultation and communication process
  • Negotiation of new terms and conditions
  • Launch of new operating model
  • Led on resolution of ER issues

Our Approach

  • Demand segmentation & inventory analysis across complete product range and markets
  • Assessment of “end to end” supply chain including global markets

What We Delivered

  • A reorganised UK commercial team
  • ER cases resolved without litigation
  • A new operating model established
  • A highly satisfied client (Chief Commercial Officer)

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